Can I change my deposit limits at any time?

Yes, though limit reductions take effect immediately. Increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive overspending.

What happens to my balance during self-exclusion?

Once your self-exclusion request is confirmed, we will give you the opportunity to withdraw your existing balance. If you do not withdraw within that window, your balance will be held securely.

Will my account reopen automatically when the cooling-off period ends?

No. Your account does not reopen automatically when the cooling-off period ends. You will need to contact support and consciously request reactivation.

What if I think a family member is using my account?

If you suspect this, change your password immediately and enable two-factor authentication. Contact support — we will help secure your account.

Will using responsible gaming tools affect my bonus eligibility?

Yes. Setting responsible gaming limits has no effect on your bonus eligibility. That said, if you have a deposit limit in place, bonuses will naturally apply within that limit.

Can I get help confidentially?

Absolutely. 678a's responsible gaming support is completely confidential. Your identity and situation will never be shared with anyone. Reach out without hesitation.

678a | Responsible Gaming — Play Safe and Stay in Control

Our Responsible Gaming Commitment

At 678a, your wellbeing and mental health come first. These are the six commitments we uphold, every single day.

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Age Verification

678a runs strict age verification at registration. Anyone under 18 is completely prohibited from using the platform, and every account goes through a KYC process.

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Deposit limit control

You can set your own daily, weekly, or monthly deposit limits. Once set, a limit cannot be increased for 24 hours — this is there to keep you protected.

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Self-Break feature

Feeling like you need a break? On 678a, you can temporarily suspend your account for anywhere from 24 hours up to 6 months.

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Permanent Self-Exclusion

If you feel you need to stop gaming altogether, request a permanent self-exclusion. We respect your decision and act on it promptly.

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Time Limit Settings

Set a daily time limit for your sessions in advance. Once the time is up, 678a will automatically remind you and give you the option to close the session.

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Help & Advice

If you're struggling, our trained support team is always here for you. We handle everything with full confidentiality and guide you toward the right help.

1 What does responsible gaming mean?

Responsible gaming means enjoying gaming as a fun form of entertainment — making conscious decisions, knowing your limits, and never letting it come at the expense of the other important things in your life. At 678a, we believe gaming should be a positive experience for every player.

Responsible gaming does not mean you cannot play as much as you want. It means you know what level of play is right for you and that you get the most enjoyment while staying within those limits. 678a's responsible gaming system is built to help you make exactly that call.

Research shows that most people enjoy gaming without any issues. For some, though, it can become problematic — especially during times of personal stress or emotional difficulty. 678a takes this seriously and provides all the tools and support needed.

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              Core principles: Gaming is entertainment — not a source of income. Never chase losses. Before each session, ask yourself how long you will play and how much you are willing to spend.
            

2 Signs of Problem Gaming

Concerned about yourself or someone close to you? If you notice the signs below, it is time to pay attention. Struggling does not mean weakness — recognizing it and asking for help takes real courage.

Spending beyond your budget and hiding your gaming activity from family.
Chasing losses — you keep playing to try to win back money you've lost, and you can't get the thought out of your head.
You feel irritable or restless when you are not gaming.
You are spending more time gaming and cutting back on work, studies, or time with family.
You are gaming with money set aside for essential expenses or with borrowed funds.
You have tried to stop gaming but have not been able to.
You find yourself thinking about gaming even at night, and it is affecting your daily life.

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              If three or more of the signs above apply to you, please seek help. You do not have to face this alone — 678a's support team will assist you in complete confidence.
            

3 Use responsible gaming tools

678a gives you a set of practical tools to manage your own gaming. They are completely free to use and available at any time from your account settings.

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Deposit limit

Set maximum daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

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Session Time Limit

Set a maximum duration for each session. Once the time is up, you will receive an automatic alert with the option to close the session.

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Bet Limit

Set a maximum amount per bet. This tool is especially useful for reducing the risk of large losses.

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Cooling-Off Period

Take a temporary break from 1 day to 6 months. Your account will be locked during this period, but your balance will remain safe.

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Self-Exclusion

To permanently close your account, please contact support. Once applied, this action cannot be undone.

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Loss Limit

Your session will automatically close once you have lost a set amount. A simple way to keep losses in check.

4 How to apply for Self-Exclusion

Self-Exclusion is the most powerful tool in 678a's responsible gaming system. If you feel you need a long break from gaming, or want to stop altogether, this is the step to take.

Contact Support

Contact our Responsible Gaming team via live chat or email and let us know you'd like to self-exclude.

Choose a Duration

Tell us whether you'd like a temporary self-exclusion (1 to 6 months) or a permanent one. Please note that permanent exclusions cannot be reversed once applied.

Identity verification

A brief identity verification process will need to be completed for security purposes. This usually takes just a few minutes.

Account will be closed

Once your request is confirmed, your account will be locked immediately. You will be given the opportunity to withdraw your current balance.

Find Support Organization Information

After self-exclusion, we will send you details of professional support organizations that can help you further.

5 Build Healthy Gaming Habits

Responsible gaming is not just about avoiding problems — it is about actively building habits that keep gaming enjoyable for the long term. The tips below come from 678a's experienced team:

Set a budget in advance: Decide how much you can afford to spend on entertainment each month and stick to that budget — treat it like any other leisure expense, the same as going to the cinema.
Keep your winnings separate: Keep your winnings in a separate account and do not put it all back in. Withdrawing a portion is a healthy habit.
Never bet on impulse: Avoid gaming when you're angry, frustrated, or under the influence of alcohol. Make decisions with a clear head.
Take regular breaks: Take at least 10 minutes off every hour. Give your eyes and mind a rest.
There is life beyond gaming: Friends, family, hobbies — the other parts of life matter just as much. Don't let gaming be your only source of entertainment.
Track your activity: At the end of each month, review how much you spent and how much you actually enjoyed it. Staying aware keeps you in control.

              
              Keep in mind: Gaming is never a solution to financial problems. If you are already in financial difficulty, gaming can make things worse. Seek help through other means.
            

🧪 Quick Self-Assessment

Ask yourself the following questions — and answer them honestly.

Am I staying within my set budget?

Is gaming affecting the time I spend with my family?

Do I play more after a loss?

Is gaming affecting your sleep or your work?

Are the people close to me worried about my gaming?

Am I hiding my gaming from others?

If you answered "Yes" to more than 2 questions, please reach out to our support team.

Get Support

678a's responsible gaming team is here for you 24/7, every day of the week.

Live Chat — Instant Response
[email protected]
Response Time: Within 24 Hours

Quick Links

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For 18+ Only

678a strictly prohibits underage gaming. No account is activated without age verification.

678a Responsible Gaming — Keep it fun, not a problem